Returns & Cancellation

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As a UK-based online retailer, we offer the statutory right to cancel required by the Consumer Contracts Regulations 2013, described below.

Your right to cancel

You have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, contact us at hello@example.com before the 14-day period ends.

Returning goods

Once you've told us you want to cancel, you have 14 days to send the item back to us. Items should be unused and, where possible, in their original packaging. You are responsible for the cost of returning the item unless it's faulty or not as described.

Refunds

We'll refund your payment within 14 days of receiving the returned item (or evidence you've sent it back), using the same payment method you used to pay.

Faulty or damaged items

If an item arrives faulty or damaged, contact us as soon as possible with photos and your order details, and we'll arrange a replacement, repair or refund.